Q: I’ve tried logging in, and it is indicating that my browser is not supported. What do I do? A: Although some mobile devices are supported, we highly recommend using a laptop or desktop computer to log in to Bizzabo. Whether you are joining from your computer or mobile device, be sure you are using one of the three supported browsers (Google Chrome, FireFox, or Microsoft Edge). DOWNLOAD GOOGLE CHROME HERE DOWNLOAD FIREFOX HERE DOWNLOAD MICROSOFT EDGE Q: I’ve registered, received my email confirmation, and am logged in to Bizzabo. Now what? A: Great! We’re excited to welcome you to the 2021 USATF Annual Meeting! We’ll be sending email notifications for relevant details and updates, so keep an eye out! On the Agenda page, you can explore the meetings and save the sessions you’re interested in. You can also edit your profile and network with other attendees on the Community page. Q: What information will I need to have on-hand from my registration? A: It’s a good idea to save the registration confirmation in your email for easy access to the link to the event page. You will need to know your email used on your USATF account. Q: I have my confirmation email. What's the easiest way to log in? A: If you have the confirmation email, we recommend just clicking the link in the confirmation e-mail and going straight to the agenda! You are also able to log in on the agenda page by confirming the e-mail where you received your confirmation. Be sure that you are using a supported browser (Google Chrome, Firefox, or Microsoft Edge) for the best experience! Q: I'm trying to log in with my email, but it says there's no event associated. What's next? A: Check your email inbox to find your original confirmation email and double check that it was sent to the email you're attempting to log in with. We've found that the #1 problem with logging in is using the wrong email address. Make sure you check your spam or promotions folders to ensure it didn't get trapped there. Q: What if I can’t find my registration confirmation? A: The registration confirmation was sent to the email that each member uses for their USATF membership. If you are unsure of this email address, please reach out to AnnualMeeting@usatf.org. Q: Is there a way to familiarize myself with the platform before the Annual Meeting begins? A: We highly encourage each participant to view the “Test Your Tech” event to prepare for Annual Meeting. The live “Test Your Tech” event can be found on the agenda or will be available on-demand after the event has concluded. Q: How do I edit my profile?
Q: How do I send a direct message to another attendee? A: Within the Bizzabo Community page, search for an attendee by typing in their name on the search bar, click their profile, and click “send message.” The recipient will receive an email notification as well as a red dot next to their inbox icon in the navigation bar letting them know they have a message waiting for them. Q: How do I check my networking inbox? A: You can check your networking inbox to see if someone has messaged you when you are on the Community page. You simply click on the envelope icon next to your avatar and it will bring you to your inbox. Q: How can I have a private, one-on-one meeting with another attendee? A: Through the community tab, you can search and connect through direct messages with other attendees. Here, you can plan times that you can connect by telephone, Zoom, etc. outside of your scheduled meetings. Q: How do I remove myself from the community? A: If you would like to opt out of attendee messaging, you can click on your avatar and select “Leave Community.”
Q: How do I search for and save sessions I’m interested in? A: Begin by clicking the “Agenda” tab. You can search for sessions by title, by day, and even by tag words. Save sessions you’re interested in by clicking the star next to the session name. Your saved sessions will appear in “My Interests.” You can also add sessions to your calendar so you don’t miss out! Q: How can I join a session? A: During the event, live sessions will appear at the top in a “Live Now” banner. On the agenda page, select the session you wish to view and click the “Join Broadcast” button. This will bring you to the session stage. NOTE: Sessions will be live a few minutes before the scheduled start time, but the session will begin at the scheduled time. After a session has ended, if available, the recording should appear by the end of the day. You can watch the recording by clicking “Watch Recording” for the session you would like to view. Q: How do you access a meeting you want to join? A: You can search by date or keyword to find the meetings you want to join. You will click “Join Broadcast” when that meeting becomes available. NOTE: Your ticket only allows access for you to log in. Each person will utilize their own unique login. Q: How do I move between sessions? A: When a session ends, or if you decide to switch to a different session, click the “Back” button to return to the agenda. You can then enter any other in-progress session by clicking the “Broadcast” button for that session on the agenda. Q: How can I ask questions during a session? A: To ask your questions directly to the speaker and moderators, please post them under “Q&A” within the session. The sessions will also include a “Room Chat” for session-specific conversation. We encourage you to post comments and engage with your peers under “Chat.” Q: How can I speak during my meetings? A: When you access a session, you will be automatically muted. If you would like to ask a question to the speaker, you can enter your question in the Q&A chat to be discussed during the Q&A portion of the session. Alternatively, you can raise your hand and you may be called on by the moderator or speaker. Q: How do I see who is also attending my meetings? A: When you have joined the session, click the “Participants” tab to view all other active participants in the meeting. Q: I am a part of a closed/private meeting. How do I join? A: If you are included in a closed meeting, it will automatically appear on your agenda but will not appear for those who are not able to attend. Q: If my meeting runs over, am I able to continue it? A: Once scheduled meeting times are over, the meeting will automatically end after a few moments. Please plan accordingly.
Please note, additional devices may successfully connect, but are not officially supported. DOWNLOAD GOOGLE CHROME HERE DOWNLOAD FIREFOX HERE DOWNLOAD MICROSOFT EDGE Q: How do I clear my cookies/cache? A: Here is the direct link to Bizzabo’s Third Party Cookie Guide: https://welcome.bizzabo.com/en/en/3rd-party-cookies-how-to. Q: Can I attend the event from my phone or tablet? A: While we recommend all users to use a desktop/laptop computer for the best experience, attendees can experience the full event from a tablet or smart phone/device. Simply download the Bizzabo app from the App Store or Google Play by searching “Bizzabo.” You need to log in to the app using the email address you registered with and clicking “Login with a magic link.” You can also access the site from your phone or tablet’s web browser; however, some functionality may be limited. Q: What happens if I get disconnected? A: If you are disconnected, log back in to your Bizzabo account, view agenda, click “Join Broadcast,” and you will be logged back in to your meeting. If you are still having trouble joining, please feel free to use the live chat option on the bottom part of the Bizzabo page (available Thursday-Sunday) or email AnnualMeeting@usatf.org. Q: What are the technical requirements to participate? A: To participate, you will need a stable internet connection and a web browser or the mobile app for phone/tablet users. For the best viewing experience, we recommend that you join the conference using a supported internet browser, such as Google Chrome or Mozilla Firefox on your laptop or desktop computer. Q: The sound is coming out of a different device than I want. What can I do? A: To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones, and AirPlay), click the gear icon in the top right of the live-streamed session. You will then be able to select which output and input devices should be used. For the best audio experience, we recommend using earphones and remaining on mute unless actively speaking. Q: Is there a virtual background option? A: Currently, there is no virtual background option. We recommend finding a location that has good lighting and a work-appropriate background while participating in this event. Q: The output device I want to use isn't showing up. How can I fix this? A: First, check the physical connection to your device by either unplugging and reconnecting your physical headphones or toggling Bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen to change the output device. On a Mac, visit System Preferences > Sound to choose your output devices. Q: Who do I contact with more questions? A: If you have additional questions, please email AnnualMeeting@usatf.org. From December 2 – December 5, “Live Support” will be available on the Bizzabo agenda page.